Carpet, Timber and Vinyl Flooring - Installation
All of our products are professionally installed in accordance with the Australian Classification Scheme. Australian Standard AS/NZS2455 Textile Floor Coverings, Laying Practices.
So what happens on the day of installation? You will receive a call from our team to confirm you appointment.
A Guide to a "Happy Installation"
Day prior to installation
On the day prior to installation we will contact you to ensure everything is ready & advise on the arrival of our installation team. We will re-confirm all your detail & aspects on the job with you to ensure a smooth & happy installation.
In home preparation
In any event, as far as possible, please remove items from the rooms/areas to be installed. It is important that you:-
• Ensure all breakables & personal items are moved.
• All small items are moved e.g. lamps, alarms clocks, figurines.
• Display cases/cabinets emptied.
• Bookcases emptied.
• If installing to robes, floor areas need to be cleared.
• Strip beds and remove linen.
• Unplug all electrical equipment i.e. stereos, TV’s etc.
• Remove personal items from dressing tables.
Removal of old floor coverings
Please remember that the sub-floor has to be flat to allow for correct installation of new flooring. This is particularly the case with vinyl & floating floor systems. Should you be taking up any existing floor coverings and have concerns about the sub-floor it would be greatly appreciated if you would let us know prior to installation so we can best advice.
Door clearance
The door to floor clearance needs to be sufficient to accommodate your new flooring. Unfortunately our installation team may not be qualified to make any necessary adjustments. Please let us know prior to installation if you have any concerns.
Final Payment
Unless other arrangements are in place final payment needs to be made 48 hours prior to full installation. Upon arrival at your home our installation team will confirm final payment arrangements with you. Upon completion of the installation our team will receipt your final payment and request your signature confirmation of goods delivered & installed satisfactorily.
Day after installation
We will contact you the day after your installation to congratulate you and answer any questions you may have with respect to your new flooring. This opportunity is taken to thank you for choosing Solomons and we trust that you will choose us again and refer your family & friends. Our installers will leave your new flooring as tidy and clean as possible. Within the first few days your carpet will need a thorough vacuum to remove any residual debris left as a result of the installation process. As a result of the manufacturing process and the nature of certain yarns you may experience “balls of fluff” and what appears like pile ‘coming away’. No need for concern this quite normal. Simply remove as they appear. It is also quite normal for the odd ‘tuft’ to rise above the general surface level of your new flooring. Do not pull these as they may ‘unravel’ and leave a hole. Simply trim with a pair of scissors. Both these natural phenomenon may occur for a period after the installation.
Flooring Tips
Due to variation in lighting conditions & the surrounding décor the colour of your new flooring may vary slightly from the original sample. Most products lighten up a little in bigger areas.
In most homes carpet seams are inevitable and visible. Despite the professional ability of our installation team this may be the case. The level of visibility will vary dependent upon the style and/or colour, and, lighting and direction of the product. Seams/joins will not affect the durability of you new floor. Due to the nature & manufacturing processes some tone-ontone and printed products are impossible to pattern match perfectly.
